Refunds

Each of 1stRACK. shared servers carry a 24 hour money back guarantee on them. Please note, this only applies to MONTHLY Shared and Reseller Hosting and does NOT apply to administrative fees, install fees for custom software, SSL Certificates, Dedicated IP Addresses, Virtual Private Servers (VPS), Dedicated Servers, or domain registration/transfer/renewals. This is down to us if we agree with your reasoning and if we can fix the issue then a refund will not be issued. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts regardless if the upcoming billing term has started. 1stRACK will not activate new orders or activate new packages for customers who have an outstanding balance with 1stRACK. For a new order to be setup or a new package to be activated, you must have a balance of $0.00, unless otherwise stated by 1stRACK in writing.

Acceptable Policies

You shall use 1stRACK services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of The United Kingdom or the United States is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless 1stRACK from any claims resulting from the use of the service which damages you or any other party.

1stRACK reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether 1stRACK is the appropriate service provider for you:

Child Pornography – Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age
CPU/Memory/Resource Abuse – Consuming Excessive Amount of Server Resources Causing Server Performance Issues
DoS Source – Source of Denial of Service Attack
DoS Target – Target of Denial of Service Attack
Forgery – Faking an IP Address, Hostname, E-Mail Address, or Header
Fraud Site – Hosting or Linking to a Website Intended to Deceive the Public
HYIP – Hosting or Linking to a High Yield Investment Program Website
Identity Theft – Hosting, Distributing, or Linking to Stolen Account Identification Information
Infection – Hosting, Distributing, or Linking to Exploits, Trojans, Viruses, or Worms
IRC – Hosting Internet Relay Chat Server not authorized by 1stRACK
Mass Storage – Storing Mass Amounts of Backups, Archives, Videos, etc.
Phishing – Identity Theft by Email Under False Pretense
Proxy Site – Hosting of or linking to an Anonymous Proxy Server
Spam Email – Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)
Spam List – Hosting, Distributing, or Linking to Email Address Lists for Spam
Spam Site – A Site Advertised by Spam Email or Spam Web
Spam Ware – Hosting, Distributing, or Linking to Software Designed for Spamming
Spam Web – Unsolicited, Bulk, or Forged Site Advertisement in Web Logs, Forums, or Guestbooks
Spamhaus – Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activity
Terrorist Site – Hosting or Linking to a Site Advocating Terrorism
Toolz – Hosting, Distributing, Linking to or Discussion of Tools or Instructional Material on Hacking/Cracking or Other Illegal Activity
Trademark – Hosting, Distributing, or Linking to Trademark Infringed Materials
Video Chatting/Voice Chat Services – Hosting any material related to video and/or voice chat (eg; Camfrog).
Any other material 1stRACK judges to be threatening or obscene.

 

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